Course Information
Schedules
- 30 Aug 2024 (Fri) 9:00 AM - 5:00 PM
Registration period
11 Apr 2024 (Thu) - 30 Jul 2024 (Tue)
Price
HKD 2,980
(Tuition fee for Members: HK$2,780
Tuition fee for Non-members:HK$2,980
Early Bird Discount: HK$200 less each (For those who enrol and pay one month before the course commencement date))
(Tuition fee for Members: HK$2,780
Tuition fee for Non-members:HK$2,980
Early Bird Discount: HK$200 less each (For those who enrol and pay one month before the course commencement date))
Course Level
Study Mode
Duration
8 Hour(s)
Language
Cantonese, English
Location
-
3 views
Course Overview
Knowing how to communicate well requires us to truly understand the communication process and potential barriers within the process so that we know how to avoid pitfalls. Learning fundamental key skills such as active listening, framing the right questions, choosing appropriate words, interpreting body language, and having the right attitude of being willing, open, honest and accepting are crucial to effective communication. Such fundamental skills appear simple, but are often overlooked.
Often, many people complain about the lack of communication within the team and our peers, bosses, including ourselves complain about the lack of time to communicate. Thus, the vicious circle goes on.
This workshop is designed to break the vicious circle and suggests methods of effective communication that are clear, focused and time saving. We should be able to keep in touch and be ‘in the loop’ without wasting unnecessary time on communication.
What You’ll Learn
Communication Process and Barriers
- What is Effective Communication?
- How Does the Communication Process Work?
- Barriers between Listener and Speaker
Active Listening Skills
- Levels of Listening
- Listening: The Forgotten Skill
- Getting Others to Listen to You
Reinforcing Effective Communication
- Adopting the Right Attitude
- Communication Planning
- What, How, and When of Communication
- Choice and the Use of Words
- Interpreting Body Language
- Interpreting the Message Within Context
- Demonstrate Effective Communication -“What Would You Say?”
- Creating a Channel for Communication
- Guidelines, “Do’s” and “Don’ts” of Effective Communication
Reporting to Your Boss Using Effective, Clear and Focused Communication
- Pyramid Structure of “How to Present” in a Short and Focused Manner
- How to Plan Focused Communication
- Demonstrate with Examples
- Skills Practices with Cases in order to Internalise
- Role Play: Feedback from Colleagues and Program Coach
